Privacy Policy
This Privacy Policy explains how Cycle Revival processes personal data when you use our website, contact us, or request bicycle servicing and repairs. It applies to our workshop operations in Toledo City and to information handled in connection with service inquiries, bicycle intake, inspection, repair, collection, and related administration.
How We Use Data
We use personal data to respond to inquiries, schedule and manage service appointments, receive and assess bicycles, prepare inspections and quotes, carry out repairs and adjustments, record approvals for additional work, arrange collection, process payments, maintain service history, improve website reliability, and meet legal or accounting obligations.
Service Providers
We may share personal data with service providers that support website hosting, communications, record management, payment processing, or other operational functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
Legal Disclosures
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the establishment, exercise, or defense of legal claims. We may also share information where disclosure is needed to complete a transaction you requested.
Data We Collect
We may collect contact details, bicycle service information, appointment details, intake and inspection notes, quote and approval records, payment-related records, and limited technical data from website use. Where you communicate with us, we also process the content of your messages and any information needed to complete the requested service.
How We Collect Data
We receive data directly from you when you contact us, request a booking, bring in a bicycle, or approve service work. We also obtain information from service records created during intake, inspection, repair, collection, and payment handling, as well as from standard website logs and cookie-based tools.
Cookie Types
Our website may use essential cookies to support core functions, preference cookies to remember limited settings, and analytics or performance cookies to understand site use and improve reliability. We do not rely on cookies to make automated decisions about you.
Cookie Controls
You may manage cookies through your browser controls and, where available, through on-site preference tools. Blocking certain cookies may affect form submission, session continuity, or basic site performance, but it will not prevent you from contacting us by other means.
Contact Information
Your Rights
Subject to legal limits, you may request access to your data, ask for correction of inaccurate information, object to certain processing, or request deletion where retention is no longer required. Some records may need to be kept for service, safety, dispute handling, or compliance purposes.
How to Make a Request
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or issue involved. We will review the request and respond within a reasonable period, taking into account legal requirements and the complexity of the matter.
Data Retention
Service records are retained for the period needed to manage the work, handle follow-up questions, maintain business records, and meet applicable legal or accounting requirements. When data is no longer needed, we delete it or de-identify it where appropriate.
Policy Updates
Any material update will take effect when posted on the website unless a different effective date is stated. We may also provide a notice through a reasonable communication channel if the change is significant.